ABOUT ACE COMMUNICATIONS
Our History
A lot has changed since our first web site in 2002 and in the Australian telecommunications industry. What hasn’t changed is our dedication to our customers and focus on delivering premium business class services.
Since 2002 the range of services we have delivered Australian businesses is extensive. Internet services from dial-up and DSL through to NBN and Fibre. From landlines to business VoIP services and in more recent times we’ve enabled the hybrid work environment with the Microsoft Teams Phone System.
We constantly evolve to deliver business Internet and phone services that align with the dynamic needs of the Australian business market.
ABOUT ACE COMMUNICATIONS
Our Founder & Managing Director
In 2002, Dale Munckton founded Ace Communications Group with a vision to deliver premium services with an unwavering commitment to customer service.
Dale’s journey to founding Ace Communications Group began in the 90s when he operated a BBS (Bulletin Board System) which then led to him working at an Internet Service Provider after High School.
As a genuine tech enthusiast, Dale is committed to staying abreast of the latest technologies to benefit the business market. His steadfast commitment to customer service remains, often seen responding to customer enquiries well into the evening.
As the President of the Narre Warren Berwick Business Group, Dale is passionate about small to medium business while assisting other business owners towards achieving their goals.
The name Ace Communications Group was inspired by Dale’s late Dad’s business – Ace Carburettors. The definition of Ace is what we strive for each day:
ace
n. a very skilled person; expert; adept; an ace at customer service.
adj. excellent, first-rate; outstanding; top of trade.
ABOUT ACE COMMUNICATIONS
We take Customer Service very seriously
We use a Net Promoter Score (NPS) for our Customer Service/Support Team to ensure we are delivering World Class Service. A Net Promoter Score can range from -100 to 100 and anything above 80 is considered ‘World Class’.
